Help & Support
Whether you have inquiries, require support, or wish to discover how our innovations can elevate your operations, our team stands ready to assist.
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Main Address
26 Broadway Suite 934-G68
New York, NY 10004 USA
New York, NY 10004 USA
Email Address
info@healiumintelliscan.com
Need Help Urgent
Call : +1 (302) 310-4257
Frequently Asked Questions
Got a question about our device? We've probably answered it here. If not, please call us:
+1 (302) 310-4257
Why does the device performance decrease over time?
Performance may decrease due to long-term usage, environmental factors, or battery wear. Regular maintenance and proper storage can help maintain optimal performance.
How can I check the device information for maintenance or repair?
Refer to the device label or system information section to find details such as serial number and model for support and repair requests.
What should I do if the device is physically damaged?
Stop using the device immediately. Do not attempt to repair it yourself. Contact authorized support for inspection and repair.
Why does the probe feel warm during operation?
It is normal for the probe to generate some heat during use. However, if it becomes excessively hot, stop using it and allow it to cool down.
Can the probe be used continuously for long scanning sessions?
The probe is designed for regular use but should not be used continuously for extended periods without breaks. Allow cooling intervals to maintain performance and safety.
How do I properly clean the probe?
Clean the probe using approved disinfectant wipes or solutions. Do not immerse it in liquid or use harsh chemicals that may damage the surface.
How should I store the probe when not in use?
Store the probe in a clean, dry environment at room temperature. Avoid direct sunlight, high humidity, or extreme temperatures.
Why does the device shut down automatically?
Automatic shutdown can happen when the battery is low or when the device reaches a high temperature threshold. Recharge the device or allow it to cool before reuse.
Why is the probe not powering on?
This may be due to a depleted battery or charging issue. Charge the device for at least 30 minutes and try again. If it still does not power on, check the charger or contact support.
What does the LED indicator status mean?
The LED indicator shows device status such as power on, charging, or fault conditions. Continuous or abnormal flashing may indicate an error or low battery.
Why is the probe overheating during use?
Overheating may occur due to prolonged scanning, high ambient temperature, or restricted airflow. Allow the probe to rest between sessions and use it in a well-ventilated area.
